The Chartis Group is composed of senior professionals with deep and unique healthcare consulting and management experience and includes leaders from management consulting, clinical practice, provider management and industry service. Our consultants are bound together by unparalleled expertise in strategic planning, organizational alignment and operations management, a superior knowledge of process and analytics, and an unrelenting commitment to provide each and every client with meaningful results.
To read the bios of some of our firm's leaders, click their photos below.
Chief Talent Officer
Mr. Graboys is a frequent speaker at industry forums and Board Retreats. He has presented at ACHE and HFMA conferences and lectured at the Yale University School of Management and Northwestern’s Kellogg Business School on topics including Healthcare Reform, Strategic and Economic Planning, Healthcare Economic Policy, and The Analytics of Decision Making in Healthcare. Mr. Graboys has been published in the Healthcare Financial Management Journal and is currently authoring a series of industry white papers on “Applied Economics in an Uncertain World”.
Prior to founding The Chartis Group, Mr. Graboys was a Senior Partner and Managing Director of the management consulting firm CSC Healthcare/APM. There, he managed CSC/APM’s Chicago office and Central Region and was a leader of the firm’s Strategic Planning and Post Merger Integration practice.
Mr. Graboys’ professional experience also includes structuring healthcare-trade programs between U.S. healthcare enterprises and the U.S.S.R while at the international strategy consulting firm Telesis, Inc. He also served two and a half years with the United States Peace Corps in Mauritania, West Africa establishing and maintaining feeding centers in famine regions.
Mr. Graboys holds a Masters in Public and Private Management earned with recognition from the Yale School of Management and a Bachelors of Science in Social Policy from Northwestern University.
A founding partner of The Chartis Group, Mr. Arnold has worked over the past twenty two years with healthcare providers and payors to improve their overall strategic position and operating performance. A former partner of CSC Healthcare / APM, Mr. Arnold has spent the last several years working with some of the most prominent academic medical centers and physician practice plans including The University of Pennsylvania Health System, Beth Israel Deaconess Medical Center, Atrius Health, The University of Chicago Medical Center, Dartmouth Hitchcock Medical Center, Northwestern, UT San Antonio, The University of Maryland Medical System, and The Children’s Hospital of Philadelphia to improve their underlying economics through both strategic and operational improvements as well as improve overall organization alignment.
Prior to founding The Chartis Group, Mr. Arnold was a Partner at CSC Healthcare / APM where he was one of the firm’s leaders in developing the tools and methodologies in several different areas including: turnarounds, process centered redesign, and patient access and throughput. He has worked closely with senior leadership and physicians to help them execute changes that have led to significant and sustainable performance improvements.
Mr. Arnold has presented at numerous conferences on the topic of physician compensation, funds flow and alignment, process centered management, and overall trends in provider organizations. He has worked with Boards facilitating planning retreats and workshops on key strategic and operational issues facing provider organizations. He is also a Board member for Guthrie Health, a health system in northern Pennsylvania.
Mr. Arnold holds a Masters Degree in Public Health with a concentration in Hospital Administration from Yale University’s School of Medicine . His master’s thesis was entitled “The Effectiveness of Mandatory State Rate-Setting Programs”. Mr. Arnold holds a B.A. in Chemistry from Lafayette College.
R. Christopher Regan
R. Christopher Regan is a founding partner and Managing Director of The Chartis Group. He has 25 years of experience directing a wide range of consulting engagements for leading provider, payer and life sciences clients across the country. As leader of the firm's Strategy practice, his recent client work has focused on competitive strategy, mergers and acquisitions and physician joint venture development.
Mr. Regan has extensive experience leading strategic planning, operations redesign and organizational development initiatives within integrated delivery health systems, academic medical centers and community teaching hospitals.
Prior to co-founding The Chartis Group, Mr. Regan served as President of H-Works, the consulting division of The Advisory Board Company. Mr. Regan also spent 14 years at APM/CSC Healthcare where he played an integral role in building the firm from 30 to over 300 consultants. While at APM/CSC, Mr. Regan was one of 12 senior partners leading the firm's healthcare consulting practice. He also served as the National Director of the firm's Clinical Effectiveness practice.
He is a frequent speaker at industry conferences, forums and Board Retreats. Mr. Regan is a Trustee of Seacor Holdings, Inc., Ascension Health Ventures, and Hamilton College.
Mr. Regan's consulting experience is supplemented by six years of experience as an executive in the financial services and shipping industries.
He holds an M.B.A. in Finance and Accounting from New York University's Graduate School of Business Administration and a B.A. in English Literature from Hamilton College.
Mr. Sauter has been an advisor to a broad range of healthcare leaders. Examples of his recent work include: defining a new strategic direction and improving operational performance for a major integrated delivery system, designing a comprehensive ambulatory care strategy, strategic planning for business development and future facilities, valuing various investment opportunities for several leading investment banking firms, advising a major insurance carrier on investing/purchasing a large multi-specialty medical clinic, and preparing a financial and operating turnaround plan for a 150-physician medical group. Mr. Sauter has also directed several important performance improvement, program development and service line strategy engagements, including engagements in cardiovascular, cancer, orthopedics and mental health service lines.
Prior to joining The Chartis Group, Mr. Sauter spent fourteen years at APM/CSC Healthcare. While at APM/CSC, Mr. Sauter ran the Western Region and grew the regional practice from 7 to over 60 professionals. Nationally, Mr. Sauter served some of the firm's largest clients and led the firm's Operation Re-engineering and Performance Improvement practice.
Mr. Sauter is also active in several community volunteer organizations and is a Trustee of a San Francisco Bay Area Independent School and a local food bank.
Mr. Sauter holds an MBA from the University of Chicago's Graduate School of Business, and a BS in Mechanical Engineering from Rensselaer Polytechnic Institute.
Steve Levin is a Director with The Chartis Group. He has over 30 years of experience as a management consultant to the healthcare industry with specific expertise in strategic planning, organizational alignment, clinical program development, merger evaluation, and business development. His clients have included academic medical centers, medical schools, children's hospitals, health systems, managed care plans, federal and state health care programs, such as the National Institutes of Health and the NY State Medicaid program, and pharmaceutical companies. He is a nationally recognized expert in a number of areas pertaining to academic medicine including aligning the various organizations and constituencies that comprise academic medical centers by restructuring strategy, management roles, governance, funds flow, and cultures.
Prior to joining The Chartis Group, Mr. Levin was a Corporate Vice-President and Managing Director of the Global Health Solutions practice for Computer Sciences Corporation (CSC). He also helped to develop CSC's federal health care practice. CSC's Global Health Solutions practice was formed with the acquisition of APM Management Consultants, where he spent 18 years as a founding partner and Managing Director. While at APM, Mr. Levin helped the firm grow to over 300 consultants and led the development of the Market Evolution Model that was widely used to explain the changing health care financing and delivery system at the time.
Mr. Levin has published numerous articles in the healthcare management literature; recent articles he has authored or co-authored include: "The Impact of the Capital Markets Crisis on Hospitals and Health Systems", "Developing Integrated Clinical Programs: It's What Academic Health Centers Should Do Better Than Anyone. So Why Don't They?", "Involvement Abroad of U.S. Academic Health Centers and Major Teaching Hospitals: The Developing Landscape". Since 2009, Mr. Levin has been a guest lecturer at the Wharton School for: Healthcare Services Delivery: A Managerial Economic Approach, a course primarily attended by second year Health Care MBA students.
He received a BA, magna cum laude, from Boston University and an MBA from Columbia University, Graduate School of Business. He has also completed course work for his MPH at Columbia University.
Director and Pediatric Practice Leader
Raphe Schwartz is a Director with The Chartis Group. Over the past 19 years, Mr. Schwartz has worked with multi-hospital systems, children’s hospitals, and academic medical centers to address their most pressing strategic and operational challenges. He directs consulting engagements in the areas of strategic planning, operational performance improvement, network development and economic alignment.
Examples of his recent work include: advancing strategic and operational performance for several large health systems, developing innovative clinical and economic affiliations between hospitals and their partners that advance care delivery and provide shared economic incentives, facilitating accretive growth strategies, advancing enterprise strategies for single and multi-hospital systems and developing off-campus network of care strategies.
Mr. Schwartz has also directed a number of industry-wide applied research studies including a nationwide study on the future of quaternary medicine, a world-wide study of malaria research and development, and a life-sciences study on the price and value of pharmaceutical innovation.
Mr. Schwartz has spoken nationwide at healthcare conferences and Board Retreats on several topics from the future of health care to the emerging face of accountable care to the future of fetal medicine. His applied research studies have been presented by himself and others at international health conferences and to U.S. Congressional leaders, state policymakers, industry associations, and Fortune 100 employers.
Prior to joining The Chartis Group, Mr. Schwartz spent seven years as a practice leader with APM/CSC Healthcare in both clinical effectiveness and operational improvement. Mr. Schwartz's professional experience also includes leadership roles at both Cisco Systems and Cerner Corporation.
Mr. Schwartz holds a Bachelors of Science in Applied Mathematics and Operations Research from Yale University where he graduated Phi Beta Kappa and Magna Cum Laude.
Mr. Cook's recent work has included patient access and inpatient capacity management for large academic medical centers nationwide. His efforts in this area have resulted in effective bed management and patient flow redesign, improved coordination of care, and advancements in the overall patient care model for his clients.
Prior to joining The Chartis Group, Mr. Cook was a Principal with APM/CSC Healthcare. Mr. Cook also worked at CareSciences Inc, a healthcare technology company founded by faculty from The Wharton School.
Mr. Cook holds a Masters in Business Administration from the Leonard N. Stern School of Business at New York University and a Bachelors of Science in Economics from The Wharton School at the University of Pennsylvania.
Pamela Damsky is a Principal with The Chartis Group. Her experience in the healthcare industry spans over twenty years, including eighteen years serving as a management consultant and six years serving as the COO of a start-up Complementary and Alternative Medicine Center. Ms. Damsky's consulting engagements have included clinical and operational performance improvement, system and organizational strategy development, clinical integration/accountable care planning, and detailed business planning. She is a frequent speaker at conferences on a variety of topics including operations improvement and accountable care organization development.
Ms. Damsky has assisted clients across the country in developing and executing a broad range of strategic and operational initiatives. She has led numerous performance improvement engagements encompassing all aspects of performance with a specific emphasis on throughput improvement in areas such as perioperative services. She has also led a variety of strategic planning engagements including the development of enterprise wide strategies, service line planning initiatives and due diligence reviews of specific strategic opportunities.
Prior to joining The Chartis Group, Ms. Damsky was the Chief Operating Officer of Hælth LLC, the first of its kind freestanding Complementary Medical Center. At Hælth, Ms. Damsky was responsible for all aspects of day to day operations, human resource support functions and financial functions. She also was a prime contributor to the company's marketing and strategic planning efforts.
Ms. Damsky holds a Bachelor of Science Degree, Cum Laude, from The Wharton School of Business of the University of Pennsylvania.
Prior to joining The Chartis Group, Ms. Etchen was a Principal in the healthcare practice of Cap Gemini Ernst & Young and a Partner with the management consulting firm APM/CSC Healthcare.
Prior to APM/CSC Healthcare, Ms Etchen was the Vice President for Strategic Planning with the Ochsner Medical Institutions in New Orleans, where she was instrumental in the development and launch of the Ochsner Health Plan as well as the development and start up of a geographically dispersed ambulatory care delivery system. Ms. Etchen also spent three years in urban and regional health and human services policy and planning for the City of New Orleans and the New Orleans Regional Health Systems Agency.
Ms. Etchen speaks at professional meetings on topics related to strategic positioning and growth for health care provider organizations including the AHA Society for Healthcare Strategy and Market Development, Forum for Healthcare Strategists and the Health Information Management Society. Ms. Etchen has recently been published in the Healthcare Financial Management (HFMA) Journal on the topic of "Designing the IDS Business Portfolio" and in FierceHealthcare on the topic of patient-centered medical homes.
Ms. Etchen holds a Masters in Business Administration from the A.B. Freeman School of Business at Tulane University and Masters and Bachelors of Arts in Psychology from the University of West Florida.
James Karpook is a Principal at The Chartis Group and a leader in the Clinical Transformation practice. Mr. Karpook has over 20 years of experience working with executive and physician leadership of hospitals, health systems and academic medical centers on a wide variety of operational and strategic engagements. Mr. Karpook’ s recent client work in clinical transformation has included operational and clinical process optimization in hospital and ambulatory care settings, capacity and throughput management, care management program planning and development, perioperative services design, and post-merger integration. His client work in strategic planning has included hospital and physician alignment, accountable care readiness assessment and planning, and integrated delivery system design.
Mr. Karpook is a recognized leader in the areas of operational and clinical performance improvement in hospitals and health systems. He has presented on this topic at ACHE and NCHE, and has been published in The Integrated Healthcare Report on the topic of achieving benefits available to integrated delivery systems.
Prior to joining The Chartis Group, Mr. Karpook was a Senior Partner with APM/CSC Healthcare.
Mr. Karpook holds a Masters in Business Administration and a Bachelors of Science from Columbia University in New York City.
Greg Maddrey is a Director with The Chartis Group and the leader of the firm’s Organizational Alignment Practice. He brings more than 18 years of management consulting and healthcare executive experience to the firm. Through his consulting experience, Mr. Maddrey has advised some of the nation's preeminent academic medical centers, schools of medicine, integrated delivery systems, and hospitals. He has lead consulting engagements in the areas of enterprise strategic planning, service line planning, organizational alignment, economic alignment (funds flow), practice plan governance, and operations improvement. He also brings to the firm extensive payer experience, having managed several health plans.
Mr. Maddrey’s consulting experience includes several years as a Senior Engagement Manager at APM/CSC Healthcare. Mr. Maddrey also acted as Director of H*Works, the management consulting arm of The Advisory Board Company, where, as one of its first employees, he developed aspects of the H*Works’ consulting and business model and led a number of the firm’s initial Emergency Department engagements.
Mr. Maddrey also has significant experience working in the payer segment. He was President and General Manager of Aveta Health Illinois/North American Medical Management of Illinois, a start up Medicare Advantage Special Needs Plan, serving seniors with chronic conditions, and physician group/PHO management services organization (MSO). He also served as Vice President at UnitedHealth Group, where he led a division within Uniprise Customer Care, providing support to over 20 million United HealthGroup members. Prior to United, Mr. Maddrey held several executive positions at Anthem/Wellpoint Health Networks including general manager of Government Programs and Vice President of Connecticut Plan Operations.
Mr. Maddrey received his Master of Public Health degree from Columbia University, his Master of Business Administration with honors from Georgetown University and his Bachelor of Arts degree in Political Economy from Tulane University.
Melissa McCain is a Director of The Chartis Group and is a leader in the Clinical Transformation Practice. Ms. McCain has 18 years of advisory services and health system leadership experience. She has spent the last several years as an advisor to executive leadership on the development and successful execution of operational strategy to support organizational economic and mission sustainability. She directs consulting engagements in the areas of clinical and operational performance improvement, organizational alignment, value-based operational planning, and strategic planning.
Ms. McCain's clients have included leading national and regional health systems and academic medical centers. Her recent work has focused on building new organizational capabilities in continuum care management including care transitions, primary care transformation including patient-centered medical home design, specialty care access, and hospital capacity management and patient progression. Ms. McCain is a national speaker on primary care patient-centered medical home and has written on realizing healthcare system benefits.
Prior to joining The Chartis Group, Ms. McCain was a Senior Consultant at APM Management Consultants/CSC Healthcare where she worked on post-merger integration and operations redesign. Additionally, as an advisor to the senior leadership team, she created an internal advisory and project management office at a large regional health system with broad objectives including performance improvement and management, innovation to create the ideal patient experience, and senior leadership team development.
Ms. McCain earned her Masters in Public and Private Management, with a concentration in Organizational Behavior and Change Management, from the Yale School of Management. Ms. McCain earned her BAs in Psychology and German from Grinnell College
Recent engagements include the assessment of the potential operational and financial impact of clinical portfolio and facility consolidation for a multi-hospital system. This engagement included developing new operating models, staffing levels and expense models for the consolidated programs, understanding the nature and magnitude of the growth opportunities and related net revenue impact and a high-level assessment of capital requirements of the proposed changes. Ms. Moratti also recently conducted a strategic opportunity assessment for an academic medical center seeking margin improvement through growth and expense reduction strategies. This assessment included identifying areas for aggressive clinical service line development and physician recruitment as well as a comprehensive benchmarking of hospital operations and targeted, accelerated operations improvement efforts. She also developed a business plan for a center for basic and clinical research and bio-informatics.
Prior to joining The Chartis Group, Ms. Moratti worked at APM/CSC Healthcare, where she provided strategic and operational consulting services to healthcare provider clients over a nine-year period and had profit/loss accountability for an operating unit providing services to healthcare organizations. Ms. Moratti also led service organizations at both Neoforma and TenFold, companies providing technology solutions to healthcare provider organizations.
Ms. Moratti has a B.A. in Philosophy from State University of New York at Binghamton and a M.P.A from Columbia University.
James Kagen is a Consulting Director of The Chartis Group. He has over 30 years experience assisting health care providers in developing and achieving their strategic and financial goals. Through his experience, he has helped over 250 health care organizations reduce annual operating costs by over $3 billion while improving service to patients. He has also managed major engagements in post merger integration, turnarounds, competitive strategy, clinical reengineering and organizational development for leading hospitals, health systems, and academic medical centers nationwide.
Prior to joining The Chartis Group, Mr. Kagen was a co-founder of APM Management Consultants, the largest American management consulting firm solely devoted to health care, and Vice President of Computer Sciences Corporation's Global Health Solutions Group, APM's successor organization. While at APM/CSC Healthcare, Mr. Kagen developed and led the firm's service offerings and products, including practices in performance improvement, supply chain development, and turnaround services.
Before founding APM, Mr. Kagen was First Deputy Commissioner of Health of New York City and Director of the New Jersey Division of Youth and Family Services, New Jersey's social service and child welfare agency.
Mr. Kagen holds a Masters in Business Administration from the Columbia Graduate School of Business and a Bachelor of Arts from Trinity College in Hartford, Connecticut.
Mr. Lasson's work for the last several years has been with major hospital systems. These engagements have included reformulating fundamental strategies after failures as integrated healthcare delivery networks. All of these engagements have included major strategic, organizational and operational changes to move the systems back into profitability after sustaining substantial operating losses. These engagements have given him an opportunity to assist clients in aligning the interplay between the business, organizational and operating strategies as well as operations management.
Mr. Lasson began his professional consulting career at APM/CSC Healthcare. He steadily rose through the ranks and was elected Partner in the consulting practice. He was later appointed to be a Vice-President of CSC's new Global Healthcare Solutions Group. Mr. Lasson later left CSC to found The Metis Consulting Group, which assisted its clients in developing rigorous operations assessment and management processes.
Mr. Lasson earned an MBA from the Marriott School of Management at Brigham Young University where he was awarded the Stoddard Prize for excelling in finance. Mr. Lasson also attended graduate school in Chemistry at Iowa State University where he was awarded the Noble and Pace fellowships. He earned a BS in Chemistry from Brigham Young University.
Ms. Bagnall is a Senior Consultant with The Chartis Group. She has 14 years of experience in healthcare consulting providing strategic and operational consulting services to integrated delivery systems, academic medical centers, community hospitals and affiliated medical staffs.
Ms. Bagnall's consulting experience includes organizational structure redesign for faculty practice plans, medical school strategic planning, clinical effectiveness and care management development, operational assessment and redesign, and ambulatory network strategic planning.
Prior to joining The Chartis Group, Ms. Bagnall was a Principal with APM/CSC Healthcare, where she provided healthcare consulting services to the payer and provider sectors of the healthcare industry.
Ms. Bagnall also has five years of experience with academic physician group practices. She was the associate director of billing and off-site services for a large university practice plan where she was responsible for managing all professional fee billing operations and assessing the profitability of managed care contracts.
Ms. Bagnall received her M.B.A. with a concentration in Finance from the University of Chicago. She also holds a B.A. from the University of Chicago in History.
Mr. D'Olio has worked with leading academic medical centers, large health systems, children’s hospitals, and community hospitals to provide consulting services, staff and management coaching, interim management, as well as senior leadership and organizational alignment assistance.
Prior to working with The Chartis Group, Mr. D'Olio played a leading role in developing successful ambulatory networks for several hospital systems and served as an administrative director for imaging and ambulatory services for over 15 years. During this time he served as the Administrative Director for Imaging Services at the nation's leading pediatric hospital where he was responsible for all strategic, financial, quality and patient safety initiatives.
Cindy Lee is a Principal with The Chartis Group. Ms. Lee has been advising some of the nation’s preeminent academic medical centers, children’s hospitals and large health systems over the last 15 years.
She has led consulting engagements in the areas of enterprise strategic planning, developing affiliations / partnerships, economic alignment (funds flow), scenario planning and modeling, organizational alignment, and operational strategy including clinical performance improvement, patient access and revenue cycle design, and cross-continuum care management.
Prior to joining The Chartis Group, Ms. Lee was a Director at Stockamp & Associates, Inc., a national healthcare consulting firm focused on revenue improvement and patient flow solutions, where she spearheaded the development of a revenue improvement solution for large medical groups. Prior to that, she was a consultant at the management consulting firm APM/CSC Healthcare.
Ms. Lee holds a Bachelors of Science in Journalism and Economics from Northwestern University.
Eric Mayeda is a Principal with The Chartis Group. In his eight years with The Chartis Group and more than 12 years of healthcare consulting experience, Mr. Mayeda has worked extensively with leading integrated health systems, academic medical centers, community hospitals, and payer organizations to address their most significant strategic issues. Mr. Mayeda's principal areas of expertise include enterprise strategic planning, physician and ambulatory network development, hospital merger and acquisition evaluation and transaction support, strategic affiliation and joint venture formation, and clinical service line planning.
Examples of his work include: evaluating, prioritizing, and pursuing consolidation opportunities for a large community hospital seeking to develop into a leading integrated delivery system; developing a multi-regional primary care physician and ambulatory expansion plan for a major health system; and developing and implementing a pediatric service line joint venture between a large community hospital and the region's leading children's hospital.
Prior to joining The Chartis Group, Mr. Mayeda was a Senior Consultant at First Consulting Group, Inc. (now CSC Healthcare) where he worked with leading national health plans on operational improvement, IT strategy, and technology and business process integration initiatives.
Mr. Mayeda holds a Bachelor of Science degree from Northwestern University.
Naomi Newman is a Senior Consultant with The Chartis Group. Her career in health care consulting stems from a desire to help providers find practical ways to improve access to high quality care for patients. She has assisted academic medical centers, children's hospitals and non-profit community hospital systems tackle a variety of strategic and operational challenges. Ms. Newman partners with clients to develop solutions they can adopt and implement sustainably.
Her recent work has focused on engagements within the Advanced Operations practice, assisting complex provider organizations establish improved financial and operational footing during uncertain economic times. She also possesses significant strategic planning experience, having worked on service line planning and delivery network design engagements, helping clients successfully position themselves for the future.
Prior to joining The Chartis Group, Ms. Newman was the Education and Marketing Associate at the Medicare Rights Center, a consumer advocacy organization, where she was responsible for developing and implementing a marketing strategy for the organization's web-based Medicare education tool.
Ms. Newman holds an MBA from the Yale School of Management, an MPH from the Johns Hopkins School of Public Health, and a BA in English from Yale University.
Prior to Chartis, Ms. Kirtane worked as a healthcare management consultant for APM/CSC Healthcare, where she assisted leading academic medical centers rationalize their funds flow across missions and regain organizational profitability. She also assisted community hospitals successfully develop and implement post-merger integration plans.
Ms. Kirtane's professional experience includes working with Catholic Health Initiatives to develop and implement a financial performance measurement infrastructure for all member hospitals. Ms. Kirtane also worked at the Office of Management and Budget in Washington DC, within the Office of Information and Regulatory Affairs, reviewing healthcare-related rules and regulations.
Ms. Kirtane holds a Masters of Business Administration in Health Care Systems earned from The Wharton School at the University of Pennsylvania, where she was a recipient of the William L. Kissick MD Scholarship Award. She also holds a BA in Economics, earned with honors from Harvard College.
John Narcross is a Principal with The Chartis Group and a leader within the firm's strategy practice. He has more than 20 years of experience in healthcare strategic planning, system formation and public policy, both as a management consultant and as a health system executive. His principal consulting focus lies in the areas of strategic planning, system formation, mergers and acquisitions, physician partnerships and new business development. Most recently, Mr. Narcross has been assisting clients in assessing and developing affiliation strategies with other local health systems. He also has been involved in developing regional growth strategies and physician enterprise development for large health systems across the U.S.
Prior to joining The Chartis Group, Mr. Narcross served as the Vice President of Strategic Planning for OhioHealth, one of the largest faith-based not-for-profit health systems in America, where he was responsible for enterprise strategy, integrated strategic and financial planning, clinical service line planning, physician alignment strategy, and organizational measurement and alignment.
Prior to OhioHealth, Mr. Narcross served as a Senior Consultant at Medimetrix Group where he focused on strategic business planning for healthcare providers and payers nationwide. Mr. Narcross' experience also includes serving as a senior financial policy analyst with the American Hospital Association, consulting experience with KPMG Peat Marwick, and applied research with Mathematica Policy Research.
Mr. Narcross is a speaker at industry conferences on the topics of physician group growth strategies and enterprise-wide strategic planning. He holds an M.B.A. from The University of Chicago with concentrations in Finance and Business Policy. He also graduated Phi Beta Kappa from Kenyon College with a Bachelor's degree in Economics.
Prior to joining The Chartis Group, Ms. Norris was a Principal with APM/CSC Healthcare in New York and Toronto, where she worked for several years in commensurate roles while rising from Analyst to Project Manager. Her experience also includes serving as Research Associate for the District Health Councils/Ministries Joint Task Force to the Minister of Health in Ontario, Canada where she prepared a comprehensive review on regionalized planning and funding mechanisms, Summary of Health Systems Planning Approaches in Other Jurisdictions, for the Joint Task Force. Ms. Norris also authored a research paper on international health care reforms for the Canadian Premier's Council on Health, Well-Being and Social Justice.
Ms. Norris holds a Masters of Arts degree in Public Policy and Administration from McMaster University and Bachelor of Arts with Honors in Political Science from Trent University.
Katy Pinter is a Principal with The Chartis Group. Her experience in healthcare spans more than 13 years assisting leading regional health systems, academic medical centers, children's hospitals, community hospitals, payers and healthcare suppliers in achieving their strategic and financial imperatives. Her strategic experience spans the areas of enterprise and service line strategic planning, accountable care readiness and design, population health management, physician network design, mergers and acquisitions, and facilities planning. Ms. Pinter's operations experience has been focused in perioperative redesign involving strategic goal setting, process redesign, role definition, communications, and performance monitoring. Ms. Pinter has also done alignment work and faculty compensation benchmarking with academic medical centers. At Chartis, Ms. Pinter also runs our consulting support services group with oversight of the Chartis Research, Analytics and Innovation Team and Knowledge Management.
Ms. Pinter's professional experience includes consulting for Authoria Inc, a human resources/benefits information technology company; account management and product development for ChannelPoint Inc (purchased by TriZetto Health), a healthcare technology company; strategic planning and business development for Johnson & Johnson, and product marketing for Abbott Laboratories.
Ms. Pinter has her M.B.A. from the Kellogg School of Management at Northwestern University, where she concentrated her studies in Strategy, Marketing, Health Industry Management, and Organizational Behavior. She has her B.S. in Economics from The Wharton School at University of Pennsylvania, where she majored in Marketing and Healthcare Management.
Senior Engagement Manager
Ms. Shapiro is a Senior Engagement Manager with The Chartis Group. She possesses 18 years’ experience in both healthcare consulting and industry roles. Her work is concentrated in the Strategy and Alignment & Accountable Care practices, for which she has also served as Practice Manager. Her clients have included national health systems, regional health systems, academic medical centers and medical schools whose missions span the faith-based, secular, non-profit and for-profit sectors. Ms. Shapiro was instrumental in the development of the firm’s Pace of ChangeTM market assessment model and serves as a speaker at industry conferences and Board meetings on the topic of strategic positioning for an accountable care environment.
Prior to joining The Chartis Group, Ms. Shapiro spent several years as a healthcare management consultant for APM/CSC Healthcare, where she was a founding member of the firm’s Mission Based Management practice, which developed an enterprise-wide strategic and financial management approach used by academic medical centers nationwide.
Ms. Shapiro’s professional experience includes a strategic marketing role at Pfizer Pharmaceuticals on the Lipitor® brand team. She has also held brand management, strategic planning, and marketing leadership roles at Ford Motor Company.
Ms. Shapiro holds a Masters of Business Administration in Health Care Management earned with honors from The Wharton School at the University of Pennsylvania and a Bachelors of Science in Biopsychology earned with distinction from The University of Michigan.
Senior Engagement Manager
On a recent engagement, Mr. Stone managed several elements of a broad-based strategic planning effort over an 18 month period. This engagement included an enterprise strategic planning initiative and the development of strategies for several service lines. Mr. Stone supported the client organization as it launched a neurosciences institute, opened an ambulatory care pavilion and implemented an enterprise branding campaign.
Mr. Stone's other recent work has included strategic planning and operational redesign efforts including a long-term broad-based organizational redesign effort, a patient access and revenue cycle initiative that helped his client capture a $10 million revenue opportunity, and a clinical service line assessment and performance improvement initiative.
Prior to joining The Chartis Group, Mr. Stone spent nearly eight years with APM/CSC Healthcare where he led healthcare consulting engagements with leading providers and health plans nationwide.
Mr. Stone also spent six years working in the health insurance industry, first at Blue Cross Blue Shield of Massachusetts and later at Healthcare Compare Corporation where his work focused on provider contracting and network development.
Mr. Stone holds a Bachelor of Arts degree in Political Science from Boston University.
Prior to joining The Chartis Group, Mr. Kiesau was with a leading healthcare revenue cycle management consulting firm, where he served as an Engagement Manager and methodology Service Line Leader for the firm's Patient Access practice. Mr. Kiesau's healthcare industry experience also includes Vice President roles with Apollo Health Street, a healthcare operations and information technology consulting firm, and Alta Resources, a business process outsourcing firm.
Mr. Kiesau is a graduate with distinction from The University of Wisconsin with a Bachelor of Business Administration degree in Information Systems and Operations Management, and a graduate with high honors from the University of Chicago Booth School of Business with a Master of Business Administration degree with concentrations in Finance, Economics, and Strategy.
Dave Terry is a Principal with The Chartis Group. Throughout his nearly 20 year career in the healthcare services sector, he has held senior positions in general management, mergers and acquisitions, management consulting, and IT development and implementation. Mr. Terry has consulted or worked internally in several healthcare sectors, including: hospitals and acute care facilities, integrated delivery networks, academic medical centers, physician practices, home healthcare, skilled nursing, information technology, real estate development, hospice, dialysis, diagnostic radiology, dental practices, pharmaceuticals, and managed care
Peter Shorett is a Principal with The Chartis Group. Since joining the firm in 2007, he has worked with many of the nation’s top health systems and physician groups—leading numerous consulting engagements in the areas of enterprise strategy, joint ventures and affiliations, merger and acquisition, network development, economic alignment, and operational improvement. Examples of recent work include: developing the business plan for two mergers among multi-billion dollar health systems, facilitating a comprehensive joint venture among two premier specialty hospital providers, creating innovative approaches to primary care development and re-design for regional health systems, and advancing enterprise strategies for academic medical centers and large-scale physician group practices.
Mr. Shorett is the author or co-author of two recent white papers, “Transition Economics” and “The Revolution in Primary Care,” and has published previous studies in the Archives of Internal Medicine and other peer-reviewed journals. Prior to joining The Chartis Group, he worked as a programs director for a non-profit bioethics research and policy organization focused on developments in the life sciences, where he led a series of research grants on genomic medicine funded by the Robert Wood Johnson Foundation, Ford Foundation and California Healthcare Foundation.
Mr. Shorett holds a Master of Public Policy degree from the Harvard Kennedy School with a concentration in health care policy and a Bachelor of Arts, with highest distinction, from the University of California, at Berkeley.
Senior Engagement Manager
Mr. Corapi is a Senior Engagement Manager with The Chartis Group. His experience in healthcare spans over 20 years in executive management positions and consulting. Mr. Corapi has led consulting engagements and executive leadership initiatives in the areas of growth strategies, clinical services development, operations improvement and strategy execution.
Mr Corapi’s strategy and alignment work includes service line planning, strategy implementation planning, network development and accountable care planning, organizational structure assessment and strategic partnership options. His client work to advance operational performance includes capacity management, ambulatory access and operations/ margin improvement. Previously Mr. Corapi was a consultant with APM/CSC Healthcare, where he worked with several leading Academic Medical Centers and Health Systems.
Prior to joining The Chartis Group, Mr. Corapi was the Senior Vice-President of Operations at Suburban Hospital/ John Hopkins Medicine in Bethesda, Maryland. Mr. Corapi was a member of the leadership team that developed and implemented a strategic assessment of Suburban, which culminated with the full integration of the Suburban System into John Hopkins Medicine. Mr. Corapi also served as the Associate Executive Director of the University of Utah Hospitals & Clinics in Salt Lake City with responsibility for administrative, ambulatory and clinical ancillary services. He began his health care management career with The George Washington University Hospital in Washington, DC where he served as the Assistant Administrator for Clinical Services.
Mr. Corapi earned a Master of Health Services Administration from The George Washington University and a BA in Public Administration & Policy from West Chester University of Pennsylvania. Mr. Corapi has also held adjunct faculty positions with the Bloomberg School of Public Health at Johns Hopkins University and with The George Washington University’s School of Medicine & Health Sciences.
Tiffany Breau-Metivier is a Senior Consultant with The Chartis Group. Her experience in healthcare includes leading strategic planning and operations initiatives through roles in senior health system management and consulting. Ms. Metivier has led strategic planning initiatives in the areas of enterprise-wide strategy, service line planning and development, market growth strategy, and physician alignment. Her operations experience includes clinical care model redesign, productivity management, performance benchmarking, patient throughput optimization, and operations improvement redesign.
Prior to joining The Chartis Group, Ms. Metivier worked at a large regional health system where she directed strategy, planning, and analytics. She also created and led a cross-functional decision support team and managed an internal consulting division responsible for an array of performance management and improvement initiatives. In this role, she facilitated organization-wide efforts to create a distinctive clinical vision that consolidated and transformed healthcare delivery for the region. She also led efforts to introduce a service line development framework and supporting strategy and business development plans across multiple service lines including Orthopedics, Cardiology, and Women's Health.
Previously, Ms. Metivier was a Consultant with Bain & Company, where she assisted clients across multiple industries on initiatives involving corporate strategy, merger integration, operations improvement, due diligence and acquisitions, and market growth strategies. Her experience also includes Human Resources leadership positions at the footwear company Cole-Haan and Manpower Staffing Services
Ms. Metivier earned a Master of Business Administration from the Tuck School of Business at Dartmouth College where she was named an Edward Tuck Scholar. She also earned a Bachelor of Arts degree in English and American Literature from Harvard College.