Providers are complex organizations in a rapidly evolving environment. Daily, they face both increasing strategic and operational imperatives and high operational performance requirements -- all translating into an increasing need for execution competency.

Execution is a function of three organizational practice competencies—Planning, Project Management, and Operations Management—each always conducted with the goal of execution in mind. We help clients apply a disciplined proven program that effectively and deeply integrates these three functions. The organization incorporates practices, methodologies, and tools that tangibly tie planning and projects/initiatives to daily operations and directly link all activities to execution against operating performance requirements. The result: sustained higher performance, increased organizational effectiveness in achieving objectives, and more closely aligned organizational constituencies.

Areas of focus include:

• Annual/Tri-Annual Operating Plan Development and Alignment
• Performance Dashboard Systems, Methodologies and Tools
• Operations Measurement Systems, Methodologies and Tools
• Performance Management Systems, Methodologies and Tools
• Project Management Office Set-up and Development

For healthcare providers, exceptional and enduring performance begins with thorough and unwavering organizational alignment. In our experience, without effective alignment across leadership, among administration and physicians, and throughout the managerial ranks, it is impossible to lay a sustainable foundation for singularly powerful agenda setting, decision making, and execution.

Through a rigorous economic assessment of organizational components and structural incentives along with a process of critical issue facilitation, we help our clients achieve a well-honed level of organizational alignment that serves as the cornerstone to superior execution and performance.

Our services in this area include:

• Management Model and Systems Assessment
• Economic Sources, Uses and Services Assessment
• Management Model and Systems Development
• Mission Based Management
• Financial Structures Assessment
• Agenda Management

The Chartis Group assists academic medical centers, teaching hospitals and schools of medicine achieve an optimal balance of mission based activities in order to meet mission, operational and financial objectives.

This work begins with a comprehensive assessment of mission based objectives, activities, and resources. This is supported by rigorous analysis of funding sources and uses, funding flows among entities, services provided, returns on investment, and future projections. With this understanding, we assist organizations in the balancing of activity and resources and help them develop mission based management tools to effectively sustain and advance their mission based activities.

Our services in this area include the following:

• Mission Based Objectives, Activities and Resource Assessment
• Organizational Funds Flow Mapping Analysis
• Productivity Analyses (Clinical and Research)
• Mission Based Activity Rebasing Teaching Program Sizing
• Compensation and Incentive Program Structuring

Measurement is 80% of the battle. Effective performance dashboards must enable real-time decision support and management intervention by providing reliable leading and lagging indicators around select critical metrics. The dashboard must be supported by systems that align incentives and measurement to enable long-term management of objectives. We assist providers in developing the support systems and infrastructure needed to measure outcomes, manage performance and turn objectives into results.

Key components in this area include:

• Performance Metrics/Dashboards
• Operations Management Process
• Information Technology Integration

The Chartis Group offers clients program management structures and proprietary tools to support the implementation of major organizational change initiatives. Our program management services encompass Program Management Office establishment, detailed execution planning methodologies, daily implementation risk management, and intervention support as needed. Our focus on up-front risk management and rapid issue resolution has enabled organizations to maximize the results of initiatives while ensuring timely completion.

Key elements of our approach include:

• Program Management Office Development
• Organization Program Management
• Tiered Project Management
• Project Management Methodology and Tool Development, Dissemination, and Education