Process-Centered Performance Improvement helps organizations to reconstruct their core processes around their critical outcomes. Traditional hierarchies of functions and departments are reconfigured around delivering ultimate process results. Underlying economics, systems and structures are aligned.

The result is significantly more efficient, flexible and effective operations, substantially reduced operating cost and meaningfully improved service performance.

Key components of this work include:

• Patient Access & Capacity Management
• Revenue Cycle
• Patient Flow and Resource Coordination
• Care Delivery
• Supply Chain Management
• Ancillary Services Redesign
• Perioperative Service Planning
  

For some providers that have already achieved the highest standards of clinical excellence and financial performance, the primary challenge in building upon their mission is to achieve meaningful market differentiation to patients, physicians and the community by making a commitment to delivering the Ideal Patient Experience. To do so, the organization reorients its management, processes, supporting systems, and culture entirely around delivering a patient experience that not only meets but exceeds patient and family expectations.

The result: an organization delivering patient encounters, episodes of care, and a continuum of treatments at unrivaled levels of service excellence and patient, family, physician and employee
satisfaction—all often at reduced operating costs.

Key components of this work include:

• Leadership and Organizational Development
• Service Excellence Platform Development
• Process-Centered Redesign
• Development of Program Management Infrastructure
• Employee Motivation and Satisfaction
  

For many providers, ensuring access to and delivery of the highest caliber of patient care is a mission critical outcome that is increasingly under pressure. Advances in care practices, emerging technologies, increasing demand within constrained facilities, equipment and capacity limitations, labor shortages, and evolving professional practice standards and development tracks have made the advancement of the care delivery model a critical need for many organizations. Further, clinical quality and effectiveness efforts have come to focus more and more on the care delivery model in terms of caregiver communications, medication administration, and case management, in order to ensure superior patient care outcomes.

The Chartis Group consultants are experienced in helping providers advance their patient care delivery model along multiple dimensions including clinical models, new role and professional ladder development, case management, staffing programs and core process construction in areas such as patient access, medication administration, documentation, and caregiver communications.

Our services in this area include:

• Performance Assessment and Measurement
• Operational and Clinical Process Improvement
• Patient care and Case Management Redesign
• Patient Access and Capacity Enhancement
• Professional Development, Recruitment and Retention Strategies
  

The Chartis Group provides targeted performance improvement for a select number of provider core processes. In each of these specific areas, we have developed unique process architectures and tools to help our clients achieve quantum increases in efficiency, effectiveness, and service excellence.

Our services in this area include:

• Patient Access and Capacity Management
• Perioperative Service Planning
• Imaging Services
• Patient Flow and Resource Coordination
• Revenue Cycle Management
• Supply Chain Management
  

For some providers, the primary challenge is to build upon their missions, clinical excellence and success to date by dedicating their resources to the value proposition of delivering the optimal Patient, Physician and Caregiver Experience. Doing so requires examining and often reorienting the organization’s management, operating processes, supporting systems, and culture entirely around service delivery.

The result: an organization operating at unrivaled levels of service excellence and patient, family, physician and employee satisfaction – driving growth and often at reduced operating costs.

Key components of this work include:

• Leadership and Organizational Alignment
• Service Excellence Infrastructure Development
• Process-Centered Performance Improvement
• Development of Program Management Infrastructure
• Physician Alignment
• Employee Motivation and Satisfaction
  

The Chartis Group employs a targeted program to assist providers in rapidly reducing costs and sustaining the achievement. Supporting senior leadership and working with line management, the program utilizes rigorous variance analysis and opportunity-based prioritization to quickly address both variable and fixed costs. The result: sustainable cost reduction of 12% to 22% while maintaining/ building the organization’s platform for growth.

Key elements of our approach include:

• Daily Operational Costs
• Organizational Model and Infrastructure
• Assets and Programs
• Funds Flow
• Volume Growth and Service Mix